GMFRS Complaints Process for Oldham Residents 2026

Oldham householders who feel a fire crew was too slow, or who want to thank the team that saved their kitchen, now have two clear ways to make their voice reach Greater Manchester Fire and Rescue Service headquarters. From this month, the brigade is openly inviting comments by email or post, saying every message will be logged and used to shape how crews respond across the borough.

The change matters because, until now, many residents only knew the 999 number. A formal trail for praise or grievance gives firefighters data they can act on, whether that means re-timing a station's cover or retraining a watch that seemed short on courtesy during a Home Fire Safety Assessment.

People who have just lived through a house blaze, or who sat through a commercial inspection, are being pointed to tailored feedback forms. These forms feed straight into the same tracking system, so patterns in Oldham can be compared with those in Trafford or Rochdale without the message getting lost.

Privacy is spelled out in a four-page PDF that explains how long a name stays on file and who inside the service can read the detail. The document, dated 2026, is offered automatically to anyone who writes in, so complainants know the journey of their letter before they even seal the envelope.

The postal address, 146 Bolton Road, Swinton, sits just outside Oldham but is the only mailbox the brigade monitors for this purpose. Emails go to a single shared inbox: [email protected]. Both channels are checked daily, and the target is to acknowledge every contact within two working days, though the service has not published how quickly full answers will follow.