GMFRS Complaints Process for Oldham Residents 2026

Oldham households can now shape how the fire brigade turns up at their door, after Greater Manchester Fire and Rescue Service opened a permanent complaints and compliments channel. The move gives residents a formal way to flag slow response times, poor advice or helpful crews, with every comment logged against the station that handled the call.

Letters go to 146 Bolton Road, Swinton, Manchester M27 8US, while emails reach the same team through the address published on the service's website. A standalone privacy statement, released as a 351 KB PDF, sets out how personal details from each form will be stored and who inside GMFRS can read them.

Anyone who has had a kitchen blaze, a Home Fire Safety Assessment or a business inspection in the past year is being asked to fill in a tailored feedback form. The questions track whether officers explained risks clearly, left smoke alarms working and treated residents respectfully while inside their homes.

Fire chiefs say the data will steer training budgets and decide which stations get extra equipment or staff. Early returns from neighbouring boroughs show complaint numbers dropped once crews realised follow-up surveys were being sent to every address they visited.

Oldham residents have until the end of 2026 to submit views on incidents already attended; after that, older cases will be filed without review. The service has not set a target for how many replies it wants, but internal papers show it hopes at least one in three households will respond.