TfGM Privacy Rules for Oldham Transport Users 2026

Oldham residents who tap onto a Metrolink tram or hire a Bee Network bike this spring will hand more personal data to Transport for Greater Manchester than ever before. A new privacy notice quietly published this month shows the body now treats everything from your travel-card number to your mental-health history as information it can legally keep and share.

The list is long: phone calls to customer services, CCTV clips from stops, even a tweet directed at TfGM can be filed away. If the data reveals something sensitive, such as a disability, extra legal safeguards apply, but the file is still opened. Staff say the hoarding is needed to run services, plan routes, chase fare dodgers and, if required, help police or the taxman.

What has changed is the reach. Oldham commuters who once assumed their journey was anonymous now leave a digital trail that can be passed to Greater Manchester Police, the Department for Work and Pensions or any body TfGM deems necessary after completing an internal risk form. The authority promises to strip names from reports used for statistics, yet the raw data stays on its servers for as long as the law or a contract allows.

Residents who want to see what is held must email a Subject Access Request to [email protected] or write to 2 Piccadilly Place, Manchester. The same address handles complaints, but if you remain unhappy the final stop is the Information Commissioner's Office in Wilmslow. TfGM admits the notice can be altered at any time; the version on its website is the only one that counts.