Oldham pub hits out at 'rude' customers after staff complaints
The Tandle Hill Tavern, a countryside pub on Thornham Lane near Oldham, has hit back at 'rude' customers who've been berating staff, sparking a heated online debate about what people should expect from a rural pub experience.
In a detailed Facebook post, the pub's owners explained they're dealing with an 'influx' of customers who expect five-star treatment at a traditional country boozer, complaining about muddy floors and table sizes on their busiest days.
The post, which included screenshots of a one-star Google review, defended their staff against what they called 'intimidating' behaviour, explaining that 98% of customers bring mud in from the surrounding fields and that their main room only seats 35 people.
The response has struck a chord with locals, with dozens of customers praising the pub's authentic atmosphere and defending its right to be exactly what it is-a proper old-fashioned British pub with dogs, board games, and a crackling fire, rather than a restaurant or hotel.
At a Glance
| What | Tandle Hill Tavern pub defends staff against 'rude' customers in public Facebook statement |
|---|---|
| Who | Tandle Hill Tavern owners, local customers, one-star Google reviewer |
| Where | Tandle Hill Tavern, Thornham Lane, near Oldham |
| When | February 25, 2026 |
| Why it matters | Highlights tension between traditional pub culture and modern customer expectations in rural areas |
| What's next | Pub reports increased interest from new customers wanting to experience the authentic atmosphere |
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