news Royton South

Oldham pub hits out at 'rude' customers after staff complaints

A local pub's frank response to demanding customers has sparked community support for keeping traditional country pubs authentic.

The Tandle Hill Tavern, a countryside pub on Thornham Lane near Oldham, has hit back at 'rude' customers who've been berating staff, sparking a heated online debate about what people should expect from a rural pub experience.

In a detailed Facebook post, the pub's owners explained they're dealing with an 'influx' of customers who expect five-star treatment at a traditional country boozer, complaining about muddy floors and table sizes on their busiest days.

The post, which included screenshots of a one-star Google review, defended their staff against what they called 'intimidating' behaviour, explaining that 98% of customers bring mud in from the surrounding fields and that their main room only seats 35 people.

The response has struck a chord with locals, with dozens of customers praising the pub's authentic atmosphere and defending its right to be exactly what it is-a proper old-fashioned British pub with dogs, board games, and a crackling fire, rather than a restaurant or hotel.

What Tandle Hill Tavern pub defends staff against 'rude' customers in public Facebook statement
Who Tandle Hill Tavern owners, local customers, one-star Google reviewer
Where Tandle Hill Tavern, Thornham Lane, near Oldham
When February 25, 2026
Why it matters Highlights tension between traditional pub culture and modern customer expectations in rural areas
What's next Pub reports increased interest from new customers wanting to experience the authentic atmosphere

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