Greater Manchester Fire Rescue Service Complaints Oldham

Greater Manchester Fire and Rescue Service has made it easier for Oldham residents to share their experiences with the service, whether positive or negative. The fire service has published clear contact details for complaints and compliments, showing they want to hear directly from the public about their performance.

Residents can now email their feedback to [email protected] or send a letter to their Swinton headquarters at 146 Bolton Road. The service has also created a 351KB privacy statement explaining how they handle personal information from complaints and compliments.

For those who've recently had contact with firefighters-whether it was a home emergency, a Home Fire Safety Assessment, or a Fire Safety Inspection-there are specific feedback forms available. This targeted approach means the service can gather detailed information about different types of interactions.

The fire service says this feedback will help them identify areas where they need to improve and become more responsive to community needs. By making these channels so accessible, they're showing they take public input seriously and want to maintain the highest possible service standards across Greater Manchester.