Privacy policy

Transport for Greater Manchester has published a detailed privacy notice explaining how it collects, uses and shares personal information from residents across the region. The document outlines the types of data gathered-from travel card numbers to CCTV footage-and the legal basis for processing this information under UK GDPR and Data Protection Act 2018.

The transport authority collects personal data through multiple channels including phone calls, online forms, face-to-face interactions and website visits. This information is used for service delivery, communication with passengers, performance monitoring, legal compliance and crime prevention. Special category data like health information receives additional protection.

TfGM shares personal information with various organisations including Greater Manchester Police, government departments, and service providers after conducting Data Protection Impact Assessments. The authority emphasises it only retains personal data for as long as necessary and allows residents to request copies of their information or exercise other data protection rights.

Residents can contact TfGM's Information and Data Governance team with questions about their personal data. The privacy notice includes links to service-specific policies for different transport schemes and research activities across Greater Manchester.