Get in touch

NHS Greater Manchester has launched a comprehensive contact system to help residents navigate health services more easily. The new approach aims to direct people to the right care at the right time, whether they're facing a mental health crisis, need to access medical records, or have concerns about their treatment.

For those experiencing mental health emergencies, NHS 111 now offers a dedicated mental health option by calling 111 and selecting option 2. This ensures people get specialist support quickly rather than waiting in general queues. The service is available alongside traditional emergency options like A&E and 999 for life-threatening situations.

The system also includes a 'You and Your General Practice' initiative that lets patients give feedback directly to their GP surgery or to NHS Greater Manchester. If you're not comfortable raising concerns with your practice, you can email a dedicated address or contact your local Healthwatch organisation for independent advice and support.

For those needing to access personal medical information, the Data Protection Act 2018 and UK GDPR give you the right to request your NHS records. Requests can be made to NHS Greater Manchester for their limited healthcare data, or directly to your GP practice or hospital for more detailed records. There's no charge for these requests, and responses must come within one month.

The new contact system also includes clear channels for Freedom of Information requests, media enquiries, and corporate matters. Whether you need to make a formal complaint, request information about NHS decisions, or have a general enquiry, there's now a specific route to get your query to the right team.